Refund policy
At BriarfieldHome, we want you to feel confident when purchasing furniture from our website. If you are not satisfied with your purchase, eligible items may be returned within 30 days of delivery, subject to the conditions below.
30-Day Return Period
Customers may request a return within 30 days of the date the order is delivered.
To be eligible for a return, the item should generally be:
- In its original condition
- Unused or only reasonably inspected
- Free from damage caused after delivery
- Returned with its original packaging when reasonably available
- Accompanied by the relevant order information
Furniture that has been significantly assembled, modified, damaged, stained, or otherwise altered after delivery may not qualify for a return.
How to Request a Return
Before sending an item back, please contact us at:
Email: hello@briarfieldhome.us
Please provide your order number, the item you wish to return, and the reason for the return. We may request photographs or other information to evaluate the condition of the item and determine the appropriate return procedure.
Do not send a return to the address listed on this page unless our customer service team has specifically instructed you to do so.
Return Shipping
For returns based on a change of mind or preference, the customer may be responsible for applicable return shipping or transportation costs.
If an item arrives damaged, defective, incorrect, or materially different from the item ordered, please contact us so that we can review the issue and determine an appropriate solution.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund to the original payment method.
Depending on the payment provider, it may take additional time for the refunded amount to appear in the customer's account.
Original shipping charges may be non-refundable for voluntary returns. Where an item is confirmed to have been damaged, defective, or incorrectly supplied, we will review the applicable shipping and refund arrangements on a case-by-case basis.
Damaged or Incorrect Items
Please contact us as soon as reasonably possible if your furniture arrives damaged, defective, or different from what you ordered.
Photos of the packaging, shipping label, and affected product may be requested to help us evaluate the issue and coordinate an appropriate resolution.
Non-Returnable Circumstances
A return may be declined when the product has been damaged through misuse, improper assembly, negligence, modification, staining, or other customer-caused damage.
Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.